This Privacy Policy explains how Roofing Help Pro collects, uses and shares information when you visit this website or call the phone numbers listed on it.
1. Who we are
Roofing Help Pro is a 24/7 roofing help line operated by Bluesio LLC, a Kentucky limited liability company. This website is located at roofinghelppro.com. When we say "we", "us" or "our" in this policy, we mean Bluesio LLC.
2. Information we collect
We collect information in the following ways:
- When you call us. Your phone number, the date, time and length of the call, the general location associated with your number, and anything you tell us about your roofing needs and property, such as your name and address. Calls may be recorded.
- When you email us. Your email address and the contents of your message.
- When you visit the website. Standard technical information sent by your browser, such as your IP address, browser type, device type, pages viewed and the referring website. This information is collected by our hosting provider in server logs and by third-party services used to display the site.
This website does not include forms and does not ask you to create an account.
3. Call recording and monitoring
Calls to our phone numbers may be recorded and monitored for quality assurance, training, dispute resolution and compliance purposes. By continuing a call, you consent to it being recorded. If you do not wish to be recorded, please end the call and contact us by email instead.
4. How we use information
- To direct your call to a local roofing professional who may be able to help you.
- To respond to your questions and requests.
- To review call quality and the performance of our service.
- To keep records of calls for billing between us and our partners.
- To operate, secure and improve this website.
- To comply with legal obligations and enforce our Terms of Use.
5. How we share information
- Roofing providers. When you call, your call and the information you share are passed to the local roofing professional who takes your call so they can respond to your request. That provider's use of your information is governed by their own privacy practices.
- Marketing and call-routing partners. We work with advertising networks and call-tracking and routing services that help route calls to providers and track that calls were connected. They receive call data such as your phone number and call details.
- Service providers. Companies that host this website, provide telephone services or support our business, under obligations to protect your information.
- Legal reasons. When required by law, or to protect our rights, our users or the public.
- Business transfers. If our business is sold or merged, information may be transferred as part of that transaction.
We do not sell your information for money, but sharing call information with partners as described above may be considered a "sale" or "sharing" under some state privacy laws.
6. Cookies and third-party services
This website does not set its own advertising or tracking cookies. It loads fonts from Google Fonts, which means Google receives your IP address and browser information when you visit. Google's use of that information is covered by Google's privacy policy. If we add analytics or advertising tools in the future, we will update this policy.
7. How long we keep information
We keep call records, recordings and emails only as long as needed for the purposes described in this policy, including billing, quality review, dispute resolution and legal compliance, and then delete or anonymize them.
8. Your choices and rights
Depending on where you live, you may have the right to request access to, correction of or deletion of your personal information, to opt out of the sale or sharing of your information, and not to be discriminated against for exercising these rights. To make a request, email [email protected]. We may need to verify your identity before responding.
We do not make marketing calls or send marketing texts through this website. If you have received a call you believe came from us and you do not want to be contacted, email us and we will add your number to our internal do-not-call list.
9. Security
We use reasonable administrative and technical measures to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
10. Children
This website and our service are intended for adults. We do not knowingly collect information from children under 13. If you believe a child has given us information, please contact us so we can delete it.
11. Changes to this policy
We may update this policy from time to time. The effective date at the top of this page shows when it was last changed.
12. Contact us
Bluesio LLC (doing business as Roofing Help Pro)
212 N. 2nd St. STE 100, Richmond, KY 40475
Email: [email protected]
Phone: (785) 510-2687